物流政策

1. Free In-Store Pickup

Free in-store pickup is available from our physical store in Auckland, New Zealand.

Customers will be notified when their order is ready for collection.

Please wait for our confirmation before coming to collect your order.

2. Auckland Local Delivery

We offer local delivery within Auckland for orders of $299 or more.

Local delivery fees are based on the driving distance from our warehouse to the delivery address:

Local delivery is subject to availability and is generally available for standard Auckland addresses within the service area.

*The distance is measured by driving distance, not straight-line distance. Please note that distance calculations are approximate and may vary slightly depending on the route and mapping information available.

Local Delivery Exclusions

The local delivery service does not include:

• Rural or remote addresses
• Islands or other special-access locations
• Addresses requiring additional ferry or special transport arrangements
• Other locations where additional delivery charges may apply

If your address falls outside our standard local delivery service area, please contact us to discuss alternative delivery options and any additional charges.

3. Nationwide Shipping

We deliver across New Zealand, including both North Island and South Island locations.

For orders outside our local delivery service area, standard courier shipping charges apply.

4. Shipping Fees

For standard courier delivery, shipping costs are calculated based on the delivery address, parcel weight, and dimensions.

The final shipping fee is determined by the greater of volumetric weight or actual weight, in line with courier pricing standards.

Additional charges may apply for residential, rural, or remote areas where courier surcharges are incurred.

*All applicable shipping costs will be clearly displayed at checkout before payment is completed.

5. Processing Time

Orders are usually processed and prepared for dispatch within 1–2 business days after payment is received.

For local deliveries, we will arrange delivery after the order has been processed and will contact you where necessary regarding delivery arrangements.

6. Delivery Time

Estimated standard courier delivery times are:

• North Island: 2–5 business days

• South Island: 3–8 business days

Local delivery timeframes may vary depending on delivery schedules, order size, traffic, weather, and other factors.

All delivery timeframes are estimates only and may vary during peak periods or due to circumstances outside our control.

7. Delivery Responsibility

For standard courier orders, once an order has been handed over to the courier, delivery becomes the responsibility of the courier service provider.

We are not responsible for delays caused by courier networks, weather, traffic, or other external factors.

For local deliveries arranged directly by AB Bikes, we will take reasonable care to deliver your order to the agreed delivery address.

8. Damaged or Missing Items

If your order arrives damaged, incomplete, or items are missing, please contact us as soon as possible so we can assist you in resolving the issue.

For courier-related issues, we recommend reporting the problem within 3 days of delivery to help us process any claims efficiently.

This does not affect your rights under the New Zealand Consumer Guarantees Act.