Returns & Exchanges Policy

Last Updated: 6 October 2026

1. Change of Mind

We do not offer returns, exchanges, or refunds for change-of-mind purchases. We kindly ask customers to carefully consider their purchase before placing an order.

Change-of-mind includes situations where you no longer want the product, ordered the wrong product, size, colour, or specification, or simply no longer need the product.

This does not affect any rights you may have under the New Zealand Consumer Guarantees Act 1993 (CGA).

2. Used or Sale Items

We do not accept returns or exchanges for non-faulty items that have been used, ridden, modified, altered, damaged, or where reasonable original packaging, accessories, or components are missing.

Sale, clearance, and final-sale items are not eligible for change-of-mind returns or exchanges.

Nothing in this section limits your rights under the CGA.

3. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible so we can investigate and assist in resolving the issue.

We recommend reporting courier-related damage or missing items within 3 days of delivery to assist with investigation and freight claims.

Please keep the original packaging where possible, as it may be required for inspection or a freight claim.

Where an item is confirmed to have been damaged during delivery or incorrectly supplied by AB Bikes, we will provide an appropriate remedy and cover reasonable return shipping costs where applicable.

4. Faulty or Defective Goods

If you believe an item is faulty or defective, please contact us as soon as you discover the issue.

The issue must not have been caused by misuse, accidental damage, crashes, falls, impacts, improper use, unauthorised modification or repair, water damage, neglect, or other customer-caused or external factors.

We may request photos, videos, proof of purchase, or other information and may require the product to be physically inspected or tested.

If the product is confirmed to have a fault or defect covered by our Warranty Policy or the New Zealand Consumer Guarantees Act 1993, we will provide an appropriate remedy in accordance with the applicable requirements.

The remedy may include repair, replacement, exchange, refund, or another remedy required or permitted by law.

5. Refunds

Where a refund is approved or required, we will process the refund after the returned product has been received and assessed, where applicable.

Refunds will be made to the original payment method used for the purchase, where possible.

The time for the refund to appear in your account may depend on your bank or payment provider.

6. Return Shipping

Where a return is required because AB Bikes supplied an incorrect product, the product was damaged during delivery, or the product is confirmed to be faulty or defective and covered by the Warranty Policy or CGA, AB Bikes will cover reasonable return shipping costs where applicable.

Change-of-mind returns are not accepted.

7. Return Process

Please contact AB Bikes before returning any product. We will provide return instructions where required.

Please provide your order number or proof of purchase, the product name, a description of the issue, and photos or videos where relevant.

8. Consumer Rights

Nothing in this policy limits or excludes your rights or remedies under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand law.

Where the CGA applies, your statutory rights continue to apply regardless of any warranty period or other terms in this policy.